Question 1

Fabric and care

Accepted Answer

What materials is this product made of?        At Halara, our team of textile scientists develops functional, high-performance fabrics that prioritize quality, comfort, and durability. As part of our commitment to sustainability, we use recycled materials in some of our fabrics to reduce waste. Learn more   here    .        Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 2

Size Selection Guide

Accepted Answer

How do I choose the right size?          Not sure which size to choose? Here's how to find the perfect fit:       1. Check the size chart.     On each product page, scroll down to see the size chart. Detailed size information, including bust, waist, and hip measurements, is provided.       2. Compare the measured values.     Use a flexible measuring tape to take measurements and compare them to the table.     Please be sure to check the size chart. Some styles may run small, while others may be highly stretchy.       3. Do you have any questions?     Please provide your measurements to our customer service team. We will help you choose the perfect size.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 3

Variations in length

Accepted Answer

What are the differences between 7/8 length and full length, or between regular/petite/tall fit?       The main difference is the inseam (length of the pants). Waist and hip measurements are the same for all sizes; only the length differs. Here's a quick guide to help you choose the right size.       • 7/8 length: A slightly shorter length, reaching above the ankle. Ideal for those with a slim figure or petite stature.       • Full length: The length covers the ankles, creating a full, rounded fit.       • Regular fit: Standard length that fits most heights.       • Petite Fit: With a shorter inseam and a well-balanced overall design, these pants are ideal for petite individuals.       • Tall Fit: With a longer inseam, these pants are ideal for taller individuals or those who want to make their legs look longer.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 4

Regarding the difference in color

Accepted Answer

Are the product colors different?        We strive to faithfully reproduce the actual colors of our products, but please understand that slight color differences may occur depending on your screen settings. If, for any reason, the product you receive is significantly different from what you expected, please rest assured. Contact our customer service team. We will be happy to assist you!       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 5

Replenishment schedule

Accepted Answer

The item I want is out of stock. When will it be back in stock?          Sold out? Don't worry. You can sign up for restock alerts directly from the product page.       We will notify you by email as soon as the item is in stock!       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 6

Ironing Guide

Accepted Answer

The item I received had some wrinkles. What should I do?        We apologize for any inconvenience this may cause. During shipping, clothing may become wrinkled due to being folded for an extended period. Here are some tips to help restore your clothing to its original condition.        Wash again / Tumble dry:      Wash and dry as usual. Wrinkles tend to smooth out naturally.        Low temperature iron (if necessary):      If wrinkles remain, use a steam iron on a low setting. Avoid direct contact with printed patterns or delicate materials to prevent damage.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 7

Definition of pre-sale products

Accepted Answer

What are pre-order items?        Pre-order items are products that are not yet in stock but can be purchased early. These items are usually shipped within a certain period after arriving at the warehouse. By purchasing pre-order items, you can reserve popular new arrivals or purchase them at limited-time prices. Please note that there may be slight delays in delivery for pre-orders. The estimated shipping date is listed on the product page.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 8

Available payment methods

Accepted Answer

What payment methods are available?        We accept multiple payment methods, including major credit cards (VISA, MasterCard, AMEX), Klarna, PayPal, Apple Pay, Google Pay, Shop Pay, and Afterpay (USA, New Zealand, Australia, and Canada only). Please note that some banks may charge fees for international transactions.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 9

Payment by order

Accepted Answer

How can I tell if my payment was completed successfully?        Once your payment is complete, we will send you a confirmation email containing your order details.       If you can't find the email, please check your spam folder or contact our customer service team. We'd be happy to help!       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 10

Payment deadline

Accepted Answer

What is the payment deadline?        Normally, please complete your payment within 30 minutes of placing your order. If payment is not completed within 30 minutes, the system will automatically cancel your order.       However, if you choose a cash payment method (such as OXXO in Mexico or convenience store payment in Japan), please complete the payment within 3 days of placing your order. If payment is not completed within 3 days, your order will be cancelled.       To ensure product availability and a smooth transaction, we recommend completing your payment as soon as possible  .      Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 11

Payment troubleshooting

Accepted Answer

My payment to Klarna failed. What should I do?        We apologize that your payment was not completed. Common reasons include the following:       Payment Restrictions: Klarna may refuse transactions based on a simple credit check or payment history.       Insufficient Information: Payments may also fail if your Klarna account lacks essential information, such as your billing address or contact details.       Hint: Log in to your Klarna account (via the app or website) to check alerts and updates. If you have further questions, the Klarna support team will provide more specific answers.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.       I've tried ordering multiple times, but the payment keeps failing. What should I do?        We apologize for any inconvenience this may cause. Please check the following points.       Please ensure your payment method supports international transactions and that you have sufficient funds or credit balance.       Please try a different payment method (a different credit/debit card, or payment processing company) or wait a while and try again. This may be a temporary issue with the payment system.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.       I was charged a higher amount than expected. Why?        Please check the following.       Some banks or payment processors may charge foreign exchange fees or international transaction fees when you place an order with an overseas retailer.       These fees are charged by your bank or payment platform, not by Halara, and are not included in your total order amount.       For more information about additional charges, please contact your card issuer or payment processing company.       Halara will never charge you more than the total amount stated on your order confirmation.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 12

Total order amount

Accepted Answer

Are there any additional charges or fees related to my order?        Depending on your bank, you may be charged an international transaction fee in connection with your order. Halara will not charge any additional fees on top of your order amount.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 13

About consumption tax

Accepted Answer

Are the prices displayed on the website inclusive of sales tax?        The prices displayed on the product page do not include sales tax. The total amount, including subtotal, shipping, and sales tax, can be found on the order page. Please note that sales tax rates vary by country and region.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 14

Coupon code

Accepted Answer

How do I apply a coupon code?          How to use the coupon code:       Is this your first time using our service? Enter the code in the "Coupon Code" field during checkout and click "Apply".       Even if you've already used a coupon, don't worry if you want to use it again later. Saved coupons will appear in the "Coupons" section on the checkout page. Simply click to apply it. You don't need to enter the code again.       Need assistance? Our customer service team is always here to help!       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.       Can I use two promotional codes in the same order?        Only one promotional code can be used per order. If you are unsure which code to use, please contact us by email at service@thehalara.com. We will be happy to help you make the most of your discount!       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.       Does the discount code apply to all products?        This depends on the terms and conditions of the discount code you received.       Typically, when we provide coupon codes, we include details about the products they apply to. Some codes may only be valid for specific collections, or may not apply to promotional or sale items.       Please check the details of the original offer or the page where you received the code.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.       Why aren't my coupons/discount codes working?        Please ensure the code is valid and that you meet the terms of service (minimum purchase amount, usability only for regular-priced items, etc.).       When issuing discount codes, we always include terms and conditions. Some codes may only be valid for specific collections or may not apply to sale items.       Please check the specific terms and conditions of the coupon.       If your order meets the code requirements but the code is unavailable, please contact our customer service team via live chat or email. Please provide the following information:       1. Discount code you wish to use     2. Screenshot of the items in your shopping cart.     3. Screenshot of the error message or system error.       This information will enable us to identify the root cause of the problem and provide prompt support.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 15

Gift card

Accepted Answer

Are gift card codes applicable to all products?        Yes. Gift card codes can be used for any product on our website. They can be used just like cash, so you can choose what you want to use them for.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.       Do gift card codes have an expiration date?        Yes, our gift cards have an expiration date. However, we understand that unexpected situations can occur. If your card expires, please do not hesitate to contact our customer service team. We will listen to your situation and provide as much support as possible.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.       Can I use a gift card code and a promotional code at the same time?        Yes, you can use gift card codes and discount codes at the same time.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.       What happens if my gift card expires?        I understand that due to personal circumstances, the expiration date may sometimes pass.       If your gift card has expired, please contact our customer service team via email or live chat.       Please review the details, and we will help you find a solution.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 16

Shipping Country/Region

Accepted Answer

Can you ship to my country? Are there any restrictions on the shipping destination?        We ship to numerous countries and regions. Please see here for our current shipping destinations.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 17

Shipping method/time/cost

Accepted Answer

What shipping options are available?        We typically offer the following three shipping options:       1. Standard delivery (8-10 business days)     2. Express delivery (6-8 business days)     3. Super Express Delivery (3-5 business days)       Delivery options may vary depending on your location.   Click    here   to see the delivery options available in your area.      Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.       How long will it take to process and ship my order?        Delivery times vary depending on your order. For items in stock, we usually process and prepare your order within 1-3 business days. If you do not receive a shipping confirmation email, please check your spam folder. You can also check the shipping status at any time on the [Order Page] or contact our customer service team.       If your order includes pre-order items, all items will be shipped on the estimated shipping date indicated on the product page.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 18

Delivery

Accepted Answer

Has my order been shipped?       If you are unsure whether your order has been shipped, please follow these steps.       First, please check if your order includes any pre-order items.       If your order consists only of in-stock items, it will usually be processed within 1-3 business days.       If your order includes pre-order items, they will be shipped around the same time as the pre-order items' scheduled shipping date.       You can check the estimated shipping date for your pre-order on the product page, cart page, order confirmation page, or in your order confirmation email.       Once your order has been shipped, a shipping confirmation email containing a tracking number will be sent to the email address you provided during checkout.       If you do not receive a shipping confirmation email, please check the following points.       Please check your spam or promotions folder.       If the scheduled shipping date for your pre-order has not yet passed, please wait a little longer.       If your scheduled shipping date has already passed, please contact us via live chat or customer service. Our team will provide you with the latest order information.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 19

Check delivery status

Accepted Answer

How can I track my order after it has been shipped?          You can check the status of your order using the following methods.       1. If you placed your order as a guest on our official website, please access this link and enter your email address and order number to check the delivery status.       2. If you registered as a member on the official website, please check the delivery status under "My Orders" after logging in.       3. If you placed your order through the app, please log in to your account and check the delivery status under "My Orders".       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 20

Estimated delivery time

Accepted Answer

Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.   When will my order arrive?        If your order has already been shipped, it will usually arrive within the estimated delivery time, depending on the shipping method you selected.       1. Standard delivery: 8-10 business days     2. Express delivery: 6-8 business days     3. Express delivery: 3-5 business days       Note: Delivery dates vary depending on your location. For more details regarding delivery, please see here.       Factors that affect delivery and delivery time include the following:       1. Weather conditions (e.g., severe storm)     2. Peak season during the holiday period     3. Delays in customs clearance procedures for international shipments.     4. Logistical problems (e.g., strikes, traffic congestion)       Rest assured! The Halara Logistics team will keep a close eye on your package until it arrives safely.       If your item does not arrive within the estimated delivery period, please feel free to contact our customer service team.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 21

My order hasn't arrived.

Accepted Answer

What happens if the item I ordered doesn't arrive?        If your order has already been shipped, it will usually arrive within the estimated delivery time, depending on the shipping method.       1. Standard delivery: 8-10 business days     2. Express delivery: 6-8 business days     3. Express delivery: 3-5 business days       Note: Delivery times vary depending on your location. For more details on delivery, please see here.       Factors that affect delivery and delivery time include the following:       1. Weather conditions (e.g., severe storm)     2. Peak season during the holiday period     3. Delays in customs clearance procedures for international shipments.     4. Logistical problems (e.g., strikes, traffic congestion)       Rest assured! The Halara Logistics team will keep a close eye on your package at all times until it arrives safely.       If your item does not arrive within the estimated delivery period, please feel free to contact our customer service team.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 22

Issues with updating shipping information

Accepted Answer

Shipping information is not being updated.        If your order has already been shipped, it should arrive within the estimated delivery time based on your selected shipping method.       1. Standard delivery: 8-10 business days     2. Express delivery: 6-8 business days     3. Super Express Delivery: 3-5 business days       Delivery dates may vary depending on the country or region.       Please be aware that there are several factors that may cause a temporary delay in updating tracking information.       1. Bad weather     2. Concentration of orders during the year-end and New Year holidays     3. Delays in customs clearance procedures (for orders from overseas)     4. Logistical disruptions such as strikes and traffic congestion.       If your item is within the estimated delivery time, please wait a little longer.       If your tracking information hasn't been updated and the estimated delivery date has already passed, please check your notifications or contact us via live chat or email customer service. Our team will assist you in checking the delivery status.       Thank you for your understanding and cooperation!       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 23

Changing the shipping address after shipment

Accepted Answer

Can I change the shipping address after my order has been shipped?        We apologize, but once your order has been shipped, we cannot change the shipping address directly.       However, we recommend that you contact your shipping company (DHL, UPS, FedEx, etc.) as soon as possible. Depending on the shipping company's policies and the delivery status, they may offer address change or forwarding services.       Please have your tracking number ready when contacting the shipping company.       If you require further assistance, please feel free to contact our customer service team.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 24

It was delivered to the wrong address.

Accepted Answer

If delivered to the wrong address        Normally, your package will be delivered to the shipping address you specified when placing your order.       If your package has not arrived despite the tracking information showing it as "delivered," please try the following steps.       1. Please verify that the shipping address you entered is correct.       2. Check your home (mailbox, front door/back door) to see if any family members or neighbors have already received it.       3. Contact the delivery company to confirm the exact delivery location or recipient.       If you have tried all of the above steps and still cannot find your package, please contact our customer service team via email or live chat.       When contacting us, please be sure to provide the following information.       Please confirm that you have followed the steps above.       The correct shipping address you have confirmed.       Thank you for your understanding and cooperation.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 25

My package hasn't arrived.

Accepted Answer

Delivered but not yet received (signature)        Normally, your package will be delivered to the shipping address you specified at checkout.       If your tracking information shows "Delivered" but you haven't received your package, please try the following steps.       1. Please verify that the shipping address you entered is correct.       2. Check your home (mailbox, front door/back door) to see if any family members or neighbors have already received it.       3. Contact the delivery company to confirm the exact delivery location or recipient.       If you have tried all of the above steps and still cannot find your package, please contact our customer service team via email or live chat.       When contacting us, please specify the following points:       Please confirm that you have followed the steps above.       The correct shipping address you have confirmed.       Thank you for your understanding and cooperation.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 26

Reasons why a package is returned to the sender

Accepted Answer

Why is my package being returned to the sender?        The most common reasons why a package is returned to the sender are as follows:       1. The shipping address was incorrect or invalid.     2. The delivery company was unable to access the delivery location.     3. There was no one to receive the package.     4. The package was refused upon delivery.       If your tracking information shows a "Returned to Sender" status, please contact our customer service team as soon as possible. We will help you resolve the issue.       If your package is not yet marked as "returned to sender" but the tracking information shows a warning (such as an address issue), we strongly recommend that you contact the delivery company immediately to request redelivery before the package is returned.       If you need further assistance, please feel free to contact us via live chat or email.       Thank you for your understanding and cooperation!       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 27

Order processing time

Accepted Answer

How long will it take to process and ship my order?        It depends on the situation. For items in stock, processing your order takes 1-3 days. If you do not receive a shipping notification to the email address you registered when placing your order, please check your spam folder. You can also check the delivery status on the order page or contact our customer service team.       If your order includes pre-order items, all items will be shipped before the estimated shipping date listed on the product page.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 28

Check your order status

Accepted Answer

How can I tell if my order was completed successfully?        Once your payment is complete, you will receive a confirmation email. This email will contain your order details and payment confirmation. If you do not receive the email, please check your spam folder or contact our customer service team.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 29

Order status tracking

Accepted Answer

How can I check the status of my order?        You can check the status of your order using the following method.       1. If you placed your order as a guest on our official website, please access this link and enter your email address and order number to check the delivery status.       2. If you are already registered on the official website, please log in and check the delivery status under "My Orders".       3. If you placed your order through the app, please log in to your account and check the delivery status under "My Orders"  .      Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 30

Change your email address

Accepted Answer

I entered the wrong email address when placing my order. How can I change it?        Did you enter the wrong email address during checkout? Don't worry, we're here to help!       Please contact our customer service team and provide the following information. We will promptly review your order and update your email address.       1. Proof of Payment: Screenshot of payment and transaction ID     2. Order details: Email address used at checkout, shipping address, and total order amount.     3. A valid email address       Providing this information will allow us to process your request more quickly.       Thank you for your understanding and cooperation!       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 31

Change of shipping address

Accepted Answer

Can I change the shipping address after placing an order?        It depends on the delivery status of your order.       1. You can cancel your order and place a new one from the order page within one hour of placing your order.       2. If your order has not yet been shipped or delivered to the logistics company, we can assist you with changing the delivery address if it is within one hour of placing your order.       3. If your order has already been shipped or delivered to the logistics company, you cannot change the shipping address.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 32

Change of billing address

Accepted Answer

Can I change my billing address after placing an order?        We apologize, but you cannot change your billing address after placing your order.       Please check directly with your payment service provider (credit card, PayPal, Klarna, etc.) to see if you can update your billing address in your account settings.       Your order will be shipped to the delivery address you entered during checkout, so please rest assured. There will be no change to your billing address.       If you have any questions, please contact customer service at service@thehalara.com.

Question 33

The billing address and shipping address are different.

Accepted Answer

What happens if the shipping address and billing address are different?        We apologize, but it is not possible to change the billing address after placing an order.       Please contact your credit card provider, PayPal, Klarna, or other payment service to see if you can update your billing information.       Your order will be shipped to the shipping address you entered when placing your order, so please rest assured. The billing address will not affect this information.       If you need to update your shipping address, please contact our customer service team as soon as possible via live chat or email.       For further assistance, please contact our customer service team at service@thehalara.com.

Question 34

Add product

Accepted Answer

Can I add items to an existing order?        We apologize, but it is not possible to add items to an order that has already been placed. If you wish to purchase additional items, we recommend that you place a new order.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 35

Reduce the number of products

Accepted Answer

Can I remove an item from an existing order?        It depends on the delivery status of your order. Please note the following:       If placed within 1 hour:     Please click "Cancel Order" directly on the order page and place a new order.       If more than one hour has passed since you placed your order and your item has not yet been shipped or delivered to the shipping company:     Please contact us. We can help you remove unwanted items.       If you successfully receive the item, we will refund the price of the deleted item.       If your order has already been shipped or delivered to the shipping company:     We apologize, but we cannot change your order details at this time.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 36

exchange product

Accepted Answer

Can I delete or modify items in an existing order?        It depends on the delivery status of your order. Please check the following status.       If placed within 1 hour:     You can cancel your order directly from the order page and place a new order.       If your order has not yet been shipped after more than one hour has passed since you placed it:     Please note that we do not accept exchanges for completely different products.       If your order has not yet been shipped, we can accommodate requests to change the color or size of the same item, or to remove any unwanted items from your order.       If you need support, please contact our customer service team as soon as possible.       If your order has already been shipped or handed over to the logistics company:     We apologize, but we are unable to accept any changes at this time. Thank you for your understanding.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 37

Order number not found.

Accepted Answer

My order has been placed, but I haven't received an order number. What should I do?        Once your payment is processed successfully, you will receive a confirmation email containing your order number and details. If you do not receive it, please check the following:       - Please verify that the email address you entered during checkout is correct.       - Please check your spam folder.       If you still cannot find the email, please contact Halara Customer Service via email or live chat. Please provide the following information:        Proof of payment:      Screenshot of payment and transaction ID        Order details:      Email address used at checkout, shipping address, and order amount.       This information will help us quickly identify your order and resolve any issues. Thank you for your understanding and cooperation.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 38

Cancel the order

Accepted Answer

How can I cancel an order after placing it?        It depends on the delivery status of your order.       1. You can cancel your order and place a new one from the order page within one hour of placing your order.       2. If your order has not yet been shipped or delivered to the logistics company, we can assist you with cancellation if you cancel within one hour of placing your order.       3. If your order has already been shipped or delivered to the logistics company, it cannot be canceled.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 39

Packaging/Special Requirements

Accepted Answer

Can I add any special requests to my order?        We apologize, but we are currently unable to accommodate special requests.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.      Can I request gift wrapping or special packaging for my order?       We apologize, but we do not currently offer gift wrapping or special packaging services.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 40

Free gift

Accepted Answer

Can I specify the color of the gift?        We apologize, but the gift color will be selected randomly.       Need further assistance? Our customer service team is available 24/7. Click here to chat with us anytime.        Can I specify the gift item?        We apologize, but we are not currently accepting specific requests regarding gifts.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.       Can I remove the free gift when placing my order?        We apologize, but free gifts cannot be removed from your order at this time. These free gifts are automatically added to eligible orders as part of a special promotion.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 41

RETURN POLICY

Accepted Answer

Could you tell me about your return policy?        We accept returns within 30 days of receiving the product. Please note that we cannot refund the shipping costs for returns.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 42

Return period

Accepted Answer

What is the return deadline?        You can start the return process here.       We will send you a confirmation email within 24 hours of receiving your order. If you do not receive a confirmation email, please check your spam folder or contact customer service.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 43

Return Procedure

Accepted Answer

How to return a product        You can start the return process here.       We will send you a confirmation email within 24 hours of receiving your order. If you do not receive a confirmation email, please check your spam folder or contact customer service.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 44

Return shipping

Accepted Answer

Who will pay for the return shipping?        Except in cases of quality issues, all return shipping costs will be borne by the customer.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 45

Return Policy

Accepted Answer

Could you tell me about your return policy?        To return an item, you must meet the following conditions:       1. Please return the product and any accompanying gifts in unused, unwashed condition with all tags attached.       2. Swimsuits, bodysuits, and lingerie can only be returned if the sanitary lining is undamaged.       We sincerely apologize, but we cannot accept returns on the following items: underwear, bras, water shoes, hair accessories, eyewear, hats, socks, jewelry, shapewear, masks, and other items for which returns or exchanges are prohibited on the product page for hygiene reasons.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 46

Tips for packing when returning items

Accepted Answer

Tips for packing items when returning them        When returning items, please use a shipping bag instead of a cardboard box.       To ensure your returned items arrive safely and undamaged, we strongly recommend using a sturdy shipping bag instead of a cardboard box.       The box is easily damaged during shipping, and there is a risk of the product being lost. We sincerely apologize, but we cannot investigate or compensate for lost returned items due to damaged boxes.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 47

Refund period for returned items

Accepted Answer

When will I receive a refund for the returned item?        We will issue a refund once we receive the returned item and have completed the inspection.       Due to the large volume of packages being delivered to our warehouse, the refund process will take 3-5 business days after we receive the returned item.       Before we begin the refund process, we may ask you to contact us or provide additional information, so please also check the return procedure.       If necessary, please carefully read the return instructions and take appropriate action to avoid any delays.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 48

Follow-up on return requests

Accepted Answer

What should I do if I submitted a return request but haven't received any updates?        Typically, we will send a follow-up email to the email address you provided when placing your order within 24 hours of successfully submitting your return request.       Please check your inbox and spam folder.       If you haven't received an update yet, please contact our customer service team via email or live chat. We can help you check the status of your return request.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 49

Reply address

Accepted Answer

Where should I return the item?        The return address varies depending on the shipping destination.       After you submit your return request and we confirm your intention to return the item, we will usually send you an email within 24 hours with instructions on how to return it. The email will include the following information:       1. Available return methods     2. Correct return address     3. Packaging and Shipping Method     4. Follow the instructions in the email to complete the return process.       If you haven't received the email, please check your spam folder. If you still haven't received it, please contact our customer service team via live chat or email. We'll be happy to assist you.       Need further assistance? Our customer service team is available 24/7.   Click    here   to chat with us anytime.

Question 50

Login troubleshooting

Accepted Answer

What should I do if I can't log in to my account?          Please follow these steps.       First, please check if you have already registered an account.       If you are unsure, please use your email address to reset your password.       If you are already registered but have forgotten your password:       Click the "Forgot your password?" link on the login page and follow the instructions to reset your password using your registered email address.       If you are not yet registered:       You can create a new account using your email address, set a password, and log in as usual.       If you have any questions,   please contact our customer service team at service@thehalara.jp.

Question 51

Register for a Halara account

Accepted Answer

How do I register for a Halara account?          You can create a Halara account using your email address, phone number, Facebook or Google account on the website, or your email address or phone number through the app.       If you have any questions,   please contact our customer service team at service@thehalara.jp.

Question 52

Website registration

Accepted Answer

How do I register an account on the official website?        1. Please access this link.     2. Please select your preferred registration method.        Email:      - Please select your country/region.     - Enter your email address and click "Send Code" to receive a confirmation email.     - Enter the code, set a password, and agree to the terms of service.     - Click "Create Account".        phone:      - Click "Register by phone".     - Select your country/region, enter your phone number, and request an SMS code.     - Enter the code, set a password, and agree to the terms of service.     - Click "Create Account".        Facebook/Google:      - Click the corresponding icon to register immediately.       If you have any questions, please contact our customer service team at service@thehalara.jp.

Question 53

Application Registration

Accepted Answer

How do I register an account on the Halara app?          1. Open the Halara app and go to "Me" → "Login/Register".       2. Register using your email address or phone number.       3. Complete the registration using the same procedure as above.       If you have any questions,   please contact customer service at   service@thehalara.jp  .

Question 54

Delete Halara's personal data/account

Accepted Answer

How can I delete my personal data?        How to request account deletion from the Halara app:       1. Click "Account Settings".       2. Click "Request account deletion".       3. Click "Request account deletion".       How to request account deletion from the Halara website:       For support regarding account deletion, please contact our customer service team via email or live chat.       For further assistance, please contact our customer service team at service@thehalara.com.        What does it mean to delete personal data/account?        Deleting your account will permanently remove all data associated with it, including coupons, points, order history, messages, files, and images. After deletion, you will no longer be able to access your Halara account or make purchases on the website or app.       For further assistance,   please contact our customer service team at   service@thehalara.jp  .

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