I’ve Sent Emails but Did Not Receive a Response

If you don't receive our Customer Service team's response for an extended period of time, please check your Contact email's Spam folder. Our emails may have been filtered incorrectly by your email server/provider.

For more information, please refer to the instructions below:

For Gmail users

Mark our messages as 'Not spam.'

If Gmail has marked emails you wish to allowlist as spam, tell Gmail the emails are not spam.

In Gmail, navigate to the spam folder.
Search for our emails under (" service@thehalara.jp and service@thehalara.jp").
Select all the emails shown.
Click More and then Not spam.

Create a filter for our address

Create a filter to tell Google to allowlist email from our customer service team.

Click the cog icon in the top-right corner, and then Settings.
Click on Filters and then Create a new filter.
Either enter our domain, in the From field or enter our email address, in the To field
Click Create filter with this search.
In the box headed When a message arrives that matches this search select Never send it to spam.
Click the Create filter button.

Tips:

Do not enter email addresses in both the From and To fields as Gmail will only filter in emails that meet both criteria.
In both the From and To fields, you can enter either a specific email address or an entire domain.
See also Google's help on legitimate mail is marked as spam

Increase Visibility of emails from Halara

You may increase visibility of our emails by Dragging them from other Tabs(like Social, Promotions, etc…) to your Primary Inbox.

How to Drag Emails into Gmail's Primary Inbox

First, look for the email inside the Promotions tab. Then click, drag and drop it into the Primary tab.
Next, a message will appear asking if you would like to do this for future messages from this sender. Select “Yes”.
Now, you will always receive our emails in your primary inbox.

Keep Halara Emails Organized in a Special Folder

We would recommend organizing your emails into a special folder, to ensure that our emails don’t get mixed in with other emails you may have received.

How to Organize Emails

Create a special folder where you can archive emails after you have read them.
Don't set up filters to automatically direct emails into these folders or you may miss something.
After you've finished reading an email, manually move it to the folder.

For Yahoo! users

Create a filter for our address

Mouse over the Settings menu icon and select Settings.
Click Filters and then Add.
Enter a Filter Name
Either enter our domain, in the Sender field, or enter our email address, in the Recipient field
Select Inbox as the folder to deliver the email to.
Click Save and then click Save again.

Tips:

Do not enter email addresses in both the Sender and Recipient fields as Yahoo! Mail will only filter in emails that meet both criteria.
In both the Sender and Recipient fields, you can enter either a specific email address or an entire domain.
Create a new filter for each domain or email address you want to allowlist.
See also Yahoo! Mail's help on An email was wrongly filtered as spam

For Outlook users

Add our address to your safe senders

Click the cog icon in the top-right corner and then More mail settings
Select Safe and blocked senders and then Safe senders
Add the domain of the email you want to allowlist to the list of Safe senders
Return to Safe and blocked senders and then select Safe mailing lists
Add the email address of the online group you want to allowlist to the list of Safe mailing lists

Tips:

In both the Safe senders and Safe mailing lists, you can enter either a specific email address or an entire domain.
In both the Safe senders and Safe mailing lists, you can enter multiple domains or email addresses.
See also Outlook.com help on , I didn’t receive an email someone sent me.